Surveys of customer satisfaction

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The issue of the services' quality is the subject of reflecion in several european, regional and local discussion as public interest. Public administrations must activate quality assessment processes in order to evaluate the strenght of services, identifying in the participation and listening to citizens the useful tools to achieve this mission (through surveys of customer satisfaction). Beyond the regulatory obligations, the services' quality is an unanimous responsibility: administration, users, citizens, operators can take part in the process of improving the services themselves. Therefore, the user is not considered only as "consumer", but as a person who helps to evaluate and monitor the quality of the service used, expressing opinions and providing advices.

Customer satisfaction • nursery schools

         Families' point of view about quality nursery schools and Children Space - school year 2023/2024

 

Customer satisfaction • pre-schools

         Families' point of view about quality of pre-schools - school year 2022/2023

  • Pre-schools 2019

    Families' point of view about quality of pre-schools - school year 2018/2019
    The report is available in the short version: download

  • Pre-schools 2016

    Families' point of view about quality of pre-schools - school year 2015/2016

 

Customer satisfaction • summer camps

         Families' point of view about quality of nursery schools summer camps